Policies & Procedures

Thanks for choosing SygnsMedia, LLC. to help move your project forward. Now, let's make the best of your experience by familiarizing you with our policies and procedures.

Hours of Operations:

Monday-Friday: 7:00 AM PST - 4:00 PM PST

PROJECT FEES:

50% Deposit required before project is started. Final Balance due prior to completion of project(receiving hi-res files, making website live, sending in items to print).
Printed Items must be paid in full upon ordering.***

RUSH/EXPEDITED FEES:

E-commerce: $150 per site
Websites: $100 per site
Graphic Design: $50 per edit/revision
Copywriting: $25 per 500 words

CONSULTING FEES:

$50/hour, 1 hr. (virtual)
$85/hour, 1 hr. (on-location)

MAINTENANCE & SUPPORT:

E-commerce maintenance: $45/hour
Website maintenance: $35/hour
Technical Support: $25/hour

Monthly Site & Security Maintenance

If you would like SygnsMedia to maintain your site and it's security:
$40 per month per website
$40 per month per e-commerce/store

REVISIONS/REDESIGN:

Clients are given 3 Revisions on concept draft after detail lock-in(finalization of design elements). This process includes project analysis and review of client proposal/idea, then revision.

If client request's new design, this is constituted as a new project and will incur a new project rate.

+$25 additional fee for any revisions after 3rd.

TIMEFRAME AND DELIVERY:

While each projects time frame of completion may be different and this process will be discussed in the initial consultation, we have a standard completion time table of 5-7 business days. This time frame stays specific to weekdays and our operation hours. If we are experiencing higher than usual demands your project will be scheduled for the next available time slot and you will be notified by phone or email at our earliest convenience.

LATE FEES:

Any invoice not paid within 10 days will be charged 15% fee after every 10 days.

Quotes:

Quotes are valid for 30 days. After 30 days we will need to re-quote client. This is largely due to invoice numbers and project management.

Credit Card fees:

For each credit card used in transactions a 2.9% credit card processing fee is added.
Example: $20 + 20%($0.58) = $20.58

PROJECT PROOFS:

Project proofs are sent to customers within 24-72 hours of project completion. Please inspect proofs carefully to avoid errors (spelling, punctuation, information, design, etc.) on print items. We will not send items to print without client approval.

INCOMPLETE PROJECTS:

Any projects placed on hold for more than 15 days due to lack of client content will be billed for any time spent up that point. When client is prepared to restart project time will be billed per hour until completion.

POLICY AGREEMENT:

All invoices are to be paid within 10 days or will be dropped from project designer queue.

COPYRIGHT / TRADEMARKS:

Trademarking is a client responsibility. Sygns Media expects clients to provide original ideas and holds no liability for unoriginal concepts or lawsuits accrued thru lack of originality. Contracts on design must be paid in full. All creations remain property of SygnsMedia until paid completely.

PRIVACY POLICY:

We respect your privacy. Our Privacy Policy lets you know your personal information is carefully safeguarded. We ensure that we stay within the guidelines of our privacy policies and specific non-disclosure agreements.

AGREEMENT CONSENT:

Entering into this business agreement with SygnsMedia, means you consent to the terms specified above. We reserve the right to modify any policies or procedures at any given time. Should we change our policy, we will post those changes on our site so that you are aware of our current procedures of operation. If there is a conflict of interest between a client's own terms and conditions and any of our particular policies and procedures, this document shall be considered to be the authoritative one, unless a separate contract has been signed by the client and by authorized personnel of Sygns Media.

CANCELLATION POLICIES:

Sygns Media cannot issue you a refund for the services already rendered. This includes website designs, marketing services, photography, social media, graphics work, print work, logo work, and content writing. We will ensure our best efforts to provide you with quality content and marketing services. The process will work if you let it. However this requires communication between entrusted clients and Sygns Media as a collective. If you have any particular issues with our process please feel free to contact us during office hours jae@sygnsmedia.com and we will address these at our earliest convenience. Client assumes all risk and responsibility for all client intent. Client also assumes all risk, and responsibility, for content that is posted to any social media site upon the client’s behalf. Clients on an ongoing monthly marketing plan may cancel their plan, with 30 days prior written notice. Sygns Media does not refund partial month payments. Cancellation only applies after the 30-day cancellation waiting period is over. Client will be charged for any work done during the 30 cancellation period.

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